THE MOBILE WORKFORCE: Mobile Business Apps

by Ese Danielle

February 20, 2018

In the present business circles, organizations are beginning to move from the physical work office to the mobile workforce. It is predicted that as the world becomes more technologically inclined the mobile workforce is bound to take over the corporate world. The mobile workforce entails a borderless environment where employees can work from home and remain connected to office activities.

Mobility in the work environment

The mobility concept allows employees make use of their devices enhanced with mobile business apps that will enable them view jobs, service histories, customer information, capture signature, collaborate with fellow employees and a host of other business functions. Most mobile business apps in the workforce give the employees access to comprehensive data and information on demand. The mobile device, therefore, goes beyond being used for personal uses to enabling employees and the organization bridge gaps in their processes and dramatically improve operations.

Creating a mobile workforce for an organization would mean going beyond using mobile devices as personal  The workforce is shaped by mobile business apps and is no longer a trend but a reality which businesses can no longer ignore. Organizations who choose to go global could adopt either of these options: use already developed popular business apps, customise already developed business apps or create their own business app more commonly known as enterprise apps.

For small businesses, it is recommended that they start from popular business apps and then phase into creating their own enterprise apps as the business matures.

Classifying Mobile Business Apps

Voice Over Internet Protocol Apps (VoIP)

Voice over Internet Protocol, or VoIP, is a technology that allows calls to be made over a high-speed internet or broadband connection. VoIP services are typically classified into three categories: computer-based, telephone-based and mobile. Example of these apps is Skype, Viber, IMO, Facebook Messenger. The major reason businesses switch to VoIP is that it cuts costs dramatically. If you have an always-on Superfast Broadband connection to the internet, and the appropriate VoIP equipment, then calls between individuals using VoIP equipment – even international calls – are free. All you pay for is your internet connection. However, as well as being able to make free calls between VoIP users, many services also offer savings over standard fixed-line to local, national, international and mobile numbers.

Benefits of VoIP apps to the organization

VoIP apps present a host of advantages to businesses. It gives the organization complete cost control on the sum spent every month, with bundles that give boundless calls to local and national numbers for a settled month to month cost and topped rates to local and international destinations.

It also provides enhanced mobility. By downloading any VoIP app, employees have the ability to work from anywhere because VoIP calls are directed to a phone number and not to a fixed location. Therefore the location is irrelevant to businesses and their customers. And since phone calls are routed to where you are connected to the internet, you can make and receive calls using the same number anywhere you are.

It provides the business with a variety of features and benefits that you might not get from a traditional telephone service. These features include enabling employees to take their business number with them when they travel. It also enables employees to have multiple phone numbers. Employees can opt to have several phone numbers in different countries. This way customers in different countries can call employees and avoid paying international phone rates.

Instant Messaging apps

Instant messaging apps like Whatsapp, Telegram, Slack, Telegram and Google Hangout create the concept of a cutting-edge working environment that is naturally synergistic, and this coordinated effort creates successful correspondence among employees.

In the organization, partners can send and answer text progressively without eye to eye.In the meantime the work report can be shared amid the present talk session; the IM can make a virtual gathering, relieving the organization of the process of getting all the related individuals together in a physical gathering room. Individuals can address numerous individuals in the virtual meeting, share thoughts and get conclusions and contact the collaborators inside the organization through IM too. Additionally, the staff can converse with clients or merchants online too, as it were, presently individuals can work together through the instant messaging app as opposed to utilizing the conventional technique like make telephone calls and sending emails.

Benefits of Instant Messaging apps

General IM apps help business execution by making tasks speedier, agiler, and more effective with next to no extra cost in this manner organization that convey IM would harvest a critical return on investment.

Establishments ought to receive IM gatherings which are more proficient and less inclined to straying off theme. it encourages employees to be brief and straight to the point in view of the relative exertion of writing as opposed to talking.

Instant messaging apps generate an increase in productivity. it reduces the time which would ordinarily have been wasted switching between different communication forms such as sending and waiting for a reply to an email, walking about the office looking for a particular person to see if they’re free etc.

Cloud Storage apps

Cloud storage is a service platform where data is maintained, managed and backed up. It is available to users over a network which is usually the internet. The internet serves as the ‘cloud’ where all information goes to. The cloud storage mobile app, however, is present on the mobile devices which allow employees and clients get their records put away in the cloud anyplace and at any time. Cloud storage has been a time and space saver in the organization. Cloud storage business apps include Google Drive, iCloud, Dropbox, box, OneDrive. These cloud storage apps all come with stipulated memory usually in gigabytes with additional storage space available at a price. It features storage services which provide drag-and-drop and harmonizing of files between the desktop, cloud storage mobile app and cloud drive. They also enable users to share documents within the storage community and allows teams collaborate on one document. File sharing has become simpler as files can be sent to all members of a team with just one click, providing access to files on the go to all team members.

Benefits of Cloud Storage apps

The cloud storage mobile app also presents advantages both as far as remote access and more adaptable working plans; users can get information from anyplace with web access without the need to move physical apparatus. There is likewise frequently a significant cost sparing after the underlying speculation, with clients abstaining from purchasing numerous permit charges.

It also enhances team collaboration which enables users to allow other individuals access to their information, which means efforts can be pooled into a focal document and altered progressively to encourage joint effort and further enhance effectiveness.

Mobility’s impact on employees

With the location independence that comes with mobilization, people can work from anywhere and access equal resources as they would get in the traditional workplace. Due to this employees are more to be rewarded based on performance. The manager’s concentration is moved from monitoring attendance to measuring productivity levels. With the organization becoming mobile its aim is not just to put in time at work regardless of productivity levels but to get things done faster than before. It also affects the way people work with each other. Virtual teams bring together people that are located geographically far away from each other, letting them work towards one common goal.

Mobility’s impact on customers

From the customer’s standpoint, mobility means better quality service and that leads normally to higher levels of customer satisfaction.

Organizations would do best to adopt mobile business apps into their business practices. it is a win-win situation, reducing costs and increasing productivity levels

Ese Danielle

By Ese Danielle

I love to refer to myself as a business scientist. I'm a Nigerian. I have always loved the study of business practices and it's amazing how productive an organization can be from applying the right management principle. By studying organizations as individual complex beings, I write using a combination of present technological evolutions and past theories to explain organization productivity and profitability

Read more at esedanielle.com

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